Refund Policy

This is a plain-language summary of our refund practices. For the complete, legally binding terms, please refer to the Athlete Terms of Service (Section 6).

Pre-Camp Refund Requests

You may request a full refund of your camp enrollment fee up to 1 day before the camp start date. The refund will be the full amount you paid, minus Stripe processing fees (which are non-refundable and charged by our payment processor).

Camp Cancellations

If a camp is cancelled by the Host or by Online Camps, you will receive a full refund of your enrollment fee. No action is needed on your part — the refund is processed automatically.

Incomplete Evaluations

If one or more Coaches do not complete their evaluation of you during the camp, you will receive an automatic prorated refund after camp completion. The refund is proportional to the number of incomplete evaluations and is reduced by the payment processor's non-refundable fees. Refunds are calculated and issued automatically about one day after the camp is completed.

Refunds apply only to missed evaluations. Seminars are not individually refundable — a missed, cancelled, or unscheduled seminar does not generate a refund.

Content Violations

Athletes who are removed from a camp due to content policy violations (inappropriate content, copyrighted material, etc.) are not entitled to any refund.

How Refunds Are Processed

Refunds are returned to the original payment method used at enrollment. Processing times depend on your bank or card issuer, but typically take 5–10 business days to appear on your statement.